![]() For Slack Connect channels, the AWS Support App only fully supports users that are members of the workspace that configured the application. The AWS Support App works with all Slack pricing plans. Slack is currently the only supported chat communication tool. Currently, only English is supported as a preferred contact language when collaborating with AWS Support through Slack. The AWS Support App is available to all AWS customers with a Business, Enterprise On-Ramp, or Enterprise Support plan at no additional cost in the Standard AWS partition. What prerequisites are there to using the AWS Support App? Your teams no longer need to switch between their primary communication tool and the AWS Support Center Console - they can create cases, search previous cases, share recommendations, and more all from within Slack. ![]() Teams who work and communicate in Slack channels can now directly interact with AWS Support to discuss best practices, request assistance, and respond to events faster with a shared view of Support engagements. The AWS Support App in Slack aims to reduce case resolution times by improving transparency and collaboration among your teams and AWS Support. Why should I start using the AWS Support App in Slack? To help you get started with the AWS Support App in Slack, we've compiled answers to the ten most commonly-asked questions from customers. Use the AWS Support App to manage cases, search previous solutions, request service quota increases, and request a live chat session with AWS Support agents and members from your team directly from your Slack channel. Customers with Business Support, Enterprise On-Ramp, and Enterprise Support plans can now use the AWS Support App to collaborate with AWS support agents on cases through Slack.
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